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Eros Shop Frequently Asked Questions (FAQ)

Q: How discreet is Eros Shop?
A: To assure complete discretion when purchasing products from Eros Shop all orders are delivered in plain anonymous packaging.

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Q: How long does delivery of my order take?
A: We make every effort to dispatch your order as soon as possible. This is usually the same day when placed before 12 noon UK time Monday to Friday. Orders placed outside of these times, including weekends and UK public holidays, will normally be shipped on the next working day. We will notify you by email when your Eros Shop order is dispatched.

The time taken for you to receive your Eros Shop order after dispatch depends on where you are and how quickly you want delivery. We use Royal Mail Second Class/Standard Parcels (usually 3-5 working days) or Special Delivery (next working day before 1pm) within the UK, Nothern Ireland and the Channel Islands and Air Mail (usually 3-7 working days) to the rest of the world. More details regarding these delivery services can be found on the Royal Mail's web site.

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Q: Why isn't shipping free?
A: By charging a fair shipping fee in line with the real cost of getting your purchases to you, Eros Shop is able to keep its high quality product range at amazingly low prices. An appropriate shipping fee based on the weight, destination and urgency of your purchases will be added to your shopping cart, at the checkout, before you place your order.

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Q: What payment methods do you accept?
A: We are happy to accept online payment by American Express, JCB, Maestro, MasterCard Credit, MasterCard Debit, PayPal Account, Visa Credit, Visa Debit and Visa Electron.

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Q: Which currencies do you accept?
A: All transactions are conducted in Pounds Sterling (£) and will be converted to your local currency by your card issuer. Prices displayed in other currencies (EUR € | USD $) should only be regarded as a guide as the exchange rates will vary.

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Q: How will the payment appear on my card statement?
A: Consistent with our policy of utmost discretion, all purchases made at Eros Shop we will appear on your card statement as VWE INTERNET LIMITED.

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Q: In the event of a problem how will you contact me?
A: In the rare event that we need to contact you regarding your order, we will either contact you by calling your Daytime Phone number (for your privacy we make all calls from a withheld number) or email you at the address given on the order and set the status of your order to CONTACT or BACKORDER until we hear back from you. If you use email or spam filtering software to vet your messages it's important that it doesn't delete or junk messages from eros-shop.co.uk email addresses.

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Q: If I have a problem/query regarding my order, how do I contact Eros Shop?
A: Our preferred method of contact is by email. If you opted to receive an email receipt at the checkout, simply hit reply in your email program whilst viewing your receipt, write your message and click send. All the information we'll need to assist you will already be included. If you did not ask for an email receipt, or no longer have a copy of it available, please contact us at orders@eros-shop.co.uk quoting the relevant order number. If your question is more general and not related to an order you've placed, please email your query to info@eros-shop.co.uk.

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